Customer overview
A leading global hospitality company, with a portfolio of 24 world-class brands across hundreds of locations worldwide, faced significant challenges managing their high-volume, shift-based workforce with decentralized operations. Visibility gaps, compliance issues, and financial inefficiencies emerged due to inconsistent processes and fragmented data. Manual processes across sites made it difficult to enforce consistency, track expenses accuraely, and maintain operational efficiency. The hospital gient needed a streamlined solution to improve visibility, enforce compliance, and standardize processes across all locations.
The challenge
Managing a high-volume, shift-based workforce across multiple decentralized locations in the hospitality industry presented several obstacles:
- Inaccurate Budgeting & Forecasting: External, manual shift tracking processes were prone to error and lacked scrutiny, impacting financial planning.
- Limited Workforce Visibility: Fragmented sys tems made it difficult to gain visibility into workforce performance and financial metrics.
- Inaccurate Time Capture: The existing system failed to accurately record clock-in and clock-out times in real-time, leading to payroll inaccuracies.
The hospitality powerhouse needed to standardize processes across all properties, establish uniform controls, and implement consistent pay structures for third-party suppliers. Achieving full visiblity and control over workforce operatoins was critical to improving financial performance.
The solution: JoinedUp’s shift management system
The company adopted JoinedUp, a comprehensive workforce management system designed for high-volume shift-based workforces. Key features included:
- Seamless Shift Creation & Fulfillment – Rapidly create, distribute, and fill shifts on short notice.
- Integrated Supplier Collaboration – Allow suppliers to manage candidate sourcing and fulfillment in real-time.
- Standardized Processes for Worker Onboarding & Offboarding – Ensure consistent processes across sites that align with corporate standards.
- Real-time Workforce Insights – Gain visibility into workforce spend, shift allocations, and worker status.
- Accurate Time Recording - Enable precise clock-in and clock-out tracking, including break enforcement and compliance.
- Local Autonomy + Centralized Control - Empower site managers to operate independently while maintaining corporate oversight.
The results
Implementing JoinedUp's shift management system transformed the company's workforce operations:
- Improved time tracking and break enforcement resulted in $1.4 million in annual savings by eliminating costly inefficiencies
- Enhanced forecasting, budgeting, and tracking capabilities provided financial clarity and visiblity into overall spend
- Standardized workforce processes achieved greater consistency and compliance across all locations
- Faster shift fulfillment, better compliance, and streamlined operations contributed to improved efficiency and profitability
Why it worked
JoinedUp's automated shift scheduling, integrated supplier collaboration, and real-time workforce visibilty enabled the hospitality giant to eliminate inefficiencies and standardize operations across multiple properties. By centralizing control while allowing local autonomy, the company achieved significant cost savings and improved compliance.
The result? Reduced operational waste, streamlined processes, and improved financial performance.
Looking to simplify shift-based workforce management at scale? Discover how JoinedUp can help. Book a demo today.
