Transforming Event Operations with Shift Management Solutions

Customer Overview

One of the world's largest event technology and production companies, operating across 1,388 sites globally, required a more efficient way to manage its shift-based workforce. With highly dynamic staffing needs, complex scheduling templates, and multiple suppliers, their existing workforce management system was inefficient and lacked real-time visibility - leading to delays, miscommunication, and operational bottlenecks.

The Challenge

With thousands of workers assigned to different roles across events, the company needed to streamline its workforce operations while maintaining full control and flexibility. Key challenges included:

• Massive Scale & Complexity: Managing hundreds of thousands of shift templates across multiple locations required a high degree of customization.
• Lack of Real-Time Coordination: Event-based staffing required instant updates to suppliers when shifts changed, but existing systems lacked real-time communication.
• Decentralized Supplier Management: With 25+ suppliers, the company needed to provide local autonomy while ensuring centralized financial oversight.

The Solution: JoinedUp’s Shift Management System

By implementing JoinedUp's shift management platform, the company transformed its approach to scheduling and workforce management. Key improvements included: 

• Custom Shift Templates – Built-in flexibility to manage thousands of shift variations, ensuring precise control over staffing needs.
• Automated Supplier Communication – Real-time email alerts provided instant updates on worker availability and shift modifications.
• Centralized Financial Control – Visibility into spend per loecaton, supplier, and event, ensuring accurate budgeting and cost control.
• Seamless Multi-Site Coordination – A unified platform enabled smooth integration across 1,388 locations and 25 suppliers, standardizing shift management across the enterprise.

The Results 

The impact of JoinedUp's shift management solution was imediate and significant:

• $1.2 million+ in monthly workforce spend managed through the platform
• 80%+ of shifts successfully filled, reducing last-minute gaps
• 1,388 sites and 25 suppliers fully integrated, enhancing operational efficiency

Why It Worked

By leveraging automated shift scheduling, real-time workforce visibility, and seamless supplier collaboration, the company eliminated manual scheduling inefficiencies and ensured its workforce was aligned with the dynamic needs of the workforce industry.

The result? Stronger supplier coordination, optimized shift fulfillment, and reduced operational waste.

Looking to optimize your workforce? Discover how JoinedUp can streamline your shift-based workforce management. Book a demo today.