Customer overview
One of the largest U.S.-based facilities management companies, overseeing more than 250 locations - including 39 stadiums and major event venues - needed a smarter, more compliant way to manage shifts and control workforce operations. As events scales, so did operational complexity, particulary around shift authorization, reporting accuracy, and labor compliance.
The challenge
Managing a dispersed, high-volume workforce across the U.S. created several critical operational issues:
- Unapproved shifts: Suppliers could create shifts without authorizatoin, leading to legal exposure since U.S. laws require payments if a worker clocks in, regardless of shift approval.
- Lack of shift control: Internal teams needed exclusive authority over shift creation to prevent rogue entries and protect the business.
- Inconsistent scheduling across regions: Scheduling across multiple regions and time zones led to frequent errors in scheduling and misaligned staffing needs.
- Delayed reporting & compliance risks: Overtime visibility was only available after timesheet approval, limiting proactive compliance - especially in states like California without strict OT rules.
- Onboarding gaps: Super users and suppliers lacked standard onboarding, slowing adoption and impacting daily operatons.
The solution: JoinedUp’s shift management system
With JoinedUp, the company implemented a centralized, flexible shift management system that aligned operations across 250+ sites.
- Shift authorization controls – Only internal teams could create and authorize shifts. This, along with a structured approval workflow, eliminated unauthorized entries, reducing liabilities, and brough shift control back in-house.
- Custom real-time reporting – Advanced reporting tools made it easy to track costs, view overtime as it happened, and comply with local labor laws - without waiting for timesheet approval cycles.
- Time zone-ready scheduling – The system accounted for regional time differences, eliminated scheduling conflicts across their U.S. footprint.
- Smarter attendance tracking – Integrated QR code-based clock-in/out enabled accurate time records and real-time workforce visibility.
- Streamlined training & adoption - Enhanced onboarding resources - including role-specific guides - empowered both internal super users and supplier partners to adopt the system with confiedence.
The Results
The impact was immediate and measurable - JoinedUp delivered the visibility, control, and compliance the company needed to streamline operatons across hundreds of facilities.
- Gained full control over shift creation, eliminating unauthorized scheduling
- Achieved real-time visibility into attendance and labor costs across all 250+ sites
- Improved compliance with complex labor laws, including California's OT rules
- Boosted efficiency through better onboarding and streamlined reporting
Why It Worked
By implementing shift authorization controls, real-time time and attendance tracking, and flexible reporting tools, the company eliminated costly compliance risks and regained contorl over workforce operatons.
The result? Fewer errors, better visibility, and full compliance with internal policies and labor laws - especially in high-risk regions.
Looking to simplify shift-based workforce management at scale? Discover how JoinedUp can help. Book a demo today.