Customer Overview
One of the UK’s largest courier services, supporting 80% of the country’s retail brands, needed a smarter, more efficient way to manage shift-based workers. With fluctuating demand, complex pay structures, and decentralized operations, their current workforce management system was costly, inefficient, and non-compliant – leading to significant financial waste.
The Challenge
Managing a high-volume, shift-based workforce across multiple locations presented several challenges:
- Seasonal workforce fluctuations required real-time shift adjustments to avoid under- or over-staffing.
- Lack of financial visibility meant uncontrolled workforce spending, including supplier inefficiencies.
- Decentralized operations demanded local autonomy while ensuring centralized financial control.
- Compliance blind spots resulted in millions in unnecessary National Insurance overpayments for under-21 workers – an issue that had gone undetected for years.
Their existing workforce management tools failed to provide the necessary rate management, compliance tracking, and real-time workforce visibility – leading to high administrative overhead and increased operational risks.
The Solution: JoinedUp’s Shift Management System
To address these challenges, the company implemented JoinedUp, a workforce management solution designed specifically for high-volume shift-based workforces.
- Seamless Shift Creation Fulfillment – Quickly create, distribute, and fill shifts on short notice.
- Advanced Pay Rate Management – Automatically apply complex pay rules, reducing manual errors and financial waste.
- Integrated Supplier Collaboration – Allow suppliers to source candidates and manage fulfillment in real-time.
- Real-Time Workforce Insights – Improve visibility into workforce spend, shift allocations, and worker status.
- Compliance-Drive Pay Structuring – Ensure accurate payroll processing, including eliminating overpayments for under-21 workers.
- Local Autonomy + Centralized Control – Enable site managers to operate independently while maintaining corporate oversight.
The Results: Cost Savings, Compliance, and Workforce Efficiency
By implementing JoinedUp, the company transformed its workforce operations, achieving measurable success:
- 70% Cost Reduction – Increased financial visibility and streamlined supplier management resulted in significant cost savings.
- Millions Saved in National Insurance Contributions – By identifying and eliminating compliance issues, the company stopped overpaying on under-21 worker contributions.
- 68% Increase in Shift Submission Rate – Improved shift allocation efficiency meant faster staffing and fewer coverage gaps.
- 29% reduction in Canceled Shifts – Real-time updates and better workforce planning helped minimize shift disruptions.
By leveraging JoinedUp’s powerful shift management capabilities, the company gained:
- Full workforce visibility across locations
- Automated compliance with labor laws
- Faster, more efficient shift fulfillment
- Substantial cost reductions and improved profitability
Conclusion
Through JoinedUp, one of UK’s leading courier services transformed its workforce operations – driving compliance, reducing costs, and achieving greater operational agility.
Looking to optimize your workforce? Discover how JoinedUp can streamline your shift-based workforce management. Book a demo today.
